MANAGE YOUR ONLINE

 REPUTATION  

WITH

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Online Reputation Management

Take Data-Driven Decisions

Increase Efficiency & Revenue

  • Quantitative data, like NPS score, as well as qualitative results from open-ended survey questions

  • Competitive Insights and Impact Scores to track and identify what most impacts your reputation

  • Time-efficient response and task management, ensuring you never miss a review

Guest Surveys

Solicited Feedback is More Positive

  • Customized pre-stay, on-site and post-stay surveys

  • Increased overall ratings and rankings across the web

Live Messaging

Say Hello to Conversations

 

  • Answer questions and get feedback from guests instantly & contactless

  • Real-time communication to fix problems as they occur and improve the guest experience

  • Multi-channel conversations in one inbox via SMS, web chat, email, Facebook Messenger and more.

Hotel Marketing

Turn Reviews into Marketing Content to Drive Direct Bookings

  • Publish survey reviews on your website to improve SEO and help travelers make booking decisions

  • Push survey reviews to websites

  • TrustYou’s review summaries and hotel highlights are distributed to major search engines, tour operators and many more.