CUSTOMER EXPERIENCE PLATFORM (CXP)
Analyse and collect guest feedback, respond with the help of AI,
improve your quality based on surveys and reviews across the web, market your reputation.
Respond to all reviews and surveys from one inbox
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Email notification for every new review
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Reduce response time by 80%+ with responseAI
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Search for reviews by keyword to identify trends
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Customizeable filters to match your workflow
Collect experience data with surveys
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Customize your survey with our powerful editor
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Unlimited surveys: pre-, onsite-, post-stay and thematic
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Create and maintain your custom question library
Track and improve on customer sentiment
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Deep-dive into customer sentiment
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Benchmark against competitors and brands
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Keep your staff focused on excellence with summaryAI
BRAND-NEW TRUSTYOU PRODUCTS:
CUSTOMER DATA PLATFORM CDP
AI-powered customer data management to merge and master your customer data for effective marketing campaigns
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AI-powered business intelligence
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Unified customer view (“Golden Profile”)
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Automated transactional messaging
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Effective multi-channel marketing
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Boost direct bookings
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Reduced vendor reliance
AI AGENTS
Agents available 24/7 with instant personalized recommendations and answers to boost direct bookings and lower operational costs.
Staff Agent: Provides teams with real-time information to improve service efficiency
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Booking Agent: Guides guests to the perfect hotel or service, increasing direct bookings
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Guest Agent: A digital concierge providing instant, personalized recommendations
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DMO Agent: Engages travelers with local recommendations, attractions and events for DMOs