Online Reputation Management

Take Data-Driven Decisions

Increase Efficiency & Revenue

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• Quantitative data, like NPS score, as well as qualitative results from open-ended survey questions

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• Competitive Insights and Impact Scores to track and identify what most impacts your reputation

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• Time-efficient response and task management, ensuring you never miss a review

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Guest Surveys

Solicited Feedback is More Positive

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• Customized pre-stay, on-site and post-stay surveys

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• Increased overall ratings and rankings across the web

Live Messaging

Say Hello to Conversations

• Answer questions and get feedback from guests instantly & contactless

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• Real-time communication to fix problems as they occur and improve the guest experience

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• Multi-channel conversations in one inbox via SMS, web chat, email, Facebook Messenger and more.

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Hotel Marketing

Turn Reviews into Marketing Content to Drive Direct Bookings

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• Publish survey reviews on your website to improve SEO and help travelers make booking decisions

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• Push survey reviews to websites

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• TrustYou’s review summaries and hotel highlights are distributed to major search engines, tour operators and many more.