Covid Policy 2022


Reservations for stays in 2022 are covered by our Covid policy: To support your travel plans, bookings can be cancelled, rebooked or fully refunded in case official government travel restrictions are imposed during your stay dates.

 We are happy to welcome you again and to provide you with unique holiday experiences.
As health and safety is our top priority, we have taken the necessary measures in accordance with the National Health Authorities’ Protocols which you will find outlined below:

 

YOUR ARRIVAL

  • Safe distance signs in the reception lobby

  • Online check-in available

  • Staff wears face mask and applies safety measures

  • Liquid hand sanitizers available at the entrance and in other areas

  • Key cards are sanitized prior to check-in, encoded room entry possible

  • Increased cleaning time between departures and arrivals with check out at 11:00h and check in at 15:00h.

 

YOUR ACCOMMODATION

  • All suites are carefully cleaned and sanitized before a new guest arrives

  • We pay special attention to frequent-touch items & surfaces by strictly following cleaning protocols

  • All linen is washed with detergent at 70 C.

 

YOUR POOL BAR & BREAKFAST

  • All facilities are either aired frequently or located outdoors with increased distances for a safe experience

  • Enjoy breakfast in your room or next to the pool. Physical distancing is maintained by signs.

  • In all indoor public spaces, a mask must be worn

  • Hand sanitizers are provided at the entrance and a sign, reminding us to observe personal safety measures

  • No tablecloths will be used on bar tables

  • Regular cleaning of surfaces with standard disinfectant is ensured

  • Contactless payment options are available

 

YOUR LEISURE

  • Safe distances of at least 2m are kept between sunbeds & umbrellas in accordance with the Ministry of Health regulations

  • Sunbeds are sanitised after use

  • The number of swimmers in pool is limited to one swimmer per 5m2 water surface (total 5 at one time)

  • Our pool is chlorinated systematically according to health & safety protocols

 

YOUR DEPARTURE

  • Contactless payment options are available

 

OUR COMMITMENT

  • “Health First” certification - We comply with the health protocols according to Greek legislation

  • Enhanced staff trainings as issued by the World Health Organization and the Greek Health Authorities to avoid the spread of SARS CoV2.

  • Implementation of personal safety measures by our staff (protective equipment, hand hygiene, social distancing, thermal checks, weekly “antigen” tests etc.)

  • Multiple sanitization stations for guests & employees

  • Our cleaning staff ensures increased sanitization levels in all hotel spaces with disinfection of all frequent contact surfaces and objects.

  • A medical centre & doctors are available to all guests for medical services (charge applies)

 

Feel Save & Enjoy Your Stay! 

 

Ari Velouchioti 36, GR-74100 Rethymno, Crete, Greece
Phone: +30 2831 106117
Email: info@callasuites
.gr